The Milestone Credit Card is a financial tool designed to assist individuals in building or rebuilding their credit. Effective customer service is crucial for managing your account, addressing concerns, and ensuring a seamless user experience. This article provides a comprehensive overview of the various customer service channels available to Milestone cardholders, including contact methods, services offered, and tips for efficient communication.
Contacting Milestone Customer Service
1. Phone Support
For immediate assistance, MyMilestoneCard offers dedicated phone lines:
- General Inquiries and Account Services: Dial 1-800-305-0330
- Timing: from 6:00 AM to 6:00 PM PT, Monday through Friday.
- Technical Support: 1-800-705-5144.
- Lost or Stolen Cards: In the event of a lost or stolen card, immediately contact 1-800-314-6340
2. Online Account Management
The MyMilestoneCard online portal offers 24/7 access to your account, enabling you to:
- View Account Statements: Monitor your transaction history and download electronic statements.
- Make Payments: Set up one-time or recurring payments to manage your credit card bills efficiently.
- Update Personal Information: Modify your contact details, such as address, phone number, or email, to keep your account information current.
- Access Customer Support: Utilize the portal’s resources, including FAQs and support articles, for assistance with common issues.
3. Mail Correspondence
For formal communication or document submission, you can reach Milestone via mail:
- General Correspondence:
- Genesis FS Card Services
P.O. Box 4477
Beaverton, OR 97076-4477
- Genesis FS Card Services
- Payment Address:
- Genesis FS Card Services
P.O. Box 84059
Columbus, GA 31908-4059
- Genesis FS Card Services
When sending mail, include your account number and detailed information to facilitate prompt processing.
4. Fax Communication
For document submissions, such as verification forms, you can send a fax to 503-268-4711.
Frequently Asked Questions (FAQs)
Milestone provides a comprehensive FAQ section addressing common queries:
- Card Activation: Activate your Milestone Credit Card by calling the activation number or through the MyMilestoneCard portal.
- Credit Limit Information: The standard credit limit for a Milestone card is typically around $700, with no security deposit required.
- Fee Structure: Annual fees range from $35 to $99, depending on your creditworthiness.
- Reporting Lost or Stolen Cards: Immediately report a lost or stolen card by calling 1-800-314-6340.
Tips for Effective Communication with Customer Service
- Prepare Necessary Information: Before contacting customer service, have your account number, personal identification details, and any relevant documents readily available to expedite the process.
- Utilize Online Resources: For non-urgent matters, consider using the online portal or FAQ section to find answers without waiting for a representative.
- Be Clear and Concise: Clearly articulate your issue or question to help the customer service representative assist you more efficiently.
- Follow Up in Writing: For significant issues, follow up your phone conversation with written communication via mail or fax to maintain a record of your correspondence.